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209 lines
6.6 KiB
209 lines
6.6 KiB
<?php
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// (c) Copyright by authors of the Tiki Wiki CMS Groupware Project
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//
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// All Rights Reserved. See copyright.txt for details and a complete list of authors.
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// Licensed under the GNU LESSER GENERAL PUBLIC LICENSE. See license.txt for details.
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// $Id$
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class Lslib extends TikiLib
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{
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public function set_operator_id($reqId, $senderId)
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{
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$query = 'update `tiki_live_support_requests` set `operator_id` = ? where `reqId`=?';
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$this->query($query, [$senderId, $reqId]);
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}
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public function set_user_id($reqId, $senderId)
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{
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$query = 'update `tiki_live_support_requests` set `user_id` = ? where `reqId`=?';
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$this->query($query, [$senderId, $reqId]);
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}
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public function new_user_request($user, $tiki_user, $email, $reason)
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{
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$reqId = md5(uniqid('.'));
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$query = 'insert into `tiki_live_support_requests`' .
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' (`reqId`, `user`, `tiki_user`, `email`, `reason`, `req_timestamp`,' .
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' `status`, `timestamp`, `operator`, `chat_started`, `chat_ended`, `operator_id`, `user_id`)' .
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' values(?,?,?,?,?,?,?,?,?,?,?,?,?)';
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$this->query(
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$query,
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[$reqId, $user, $tiki_user, $email, $reason, $this->now, 'active', $this->now, '', 0, 0, '', '']
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);
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return $reqId;
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}
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public function get_last_request()
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{
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$x = $this->getOne('select max(`timestamp`) from `tiki_live_support_requests`', []);
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if ($x) {
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return $x;
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} else {
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return 0;
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}
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}
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public function get_max_active_request()
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{
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return $this->getOne('select max(`reqId`) from `tiki_live_support_requests` where `status`=?', ['active']);
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}
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// Remove active requests
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public function purge_requests()
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{
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$min = $this->now - 60 * 2; // 1 minute = timeout.
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$query = 'update `tiki_live_support_requests` set `status`=? where `timestamp` < ?';
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$this->query($query, ['timeout', $min]);
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}
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// Get status for request
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public function get_request_status($reqId)
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{
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return $this->getOne('select `status` from `tiki_live_support_requests` where `reqId`=?', [$reqId]);
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}
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public function set_request_status($reqId, $status)
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{
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$query = 'update `tiki_live_support_requests` set `status`=? where `reqId`=?';
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$this->query($query, [$status, $reqId]);
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}
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// Get request information
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public function get_request($reqId)
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{
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$query = 'select * from `tiki_live_support_requests` where `reqId`=?';
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$result = $this->query($query, [$reqId]);
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$res = $result->fetchRow();
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return $res;
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}
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public function set_operator_status($user, $status)
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{
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// If switching to offline then sum online time for this operator
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if ($status == 'offline') {
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$query = 'update `tiki_live_support_operators` set `time_online` = ? - `status_since` where `user`=? and `status`=?';
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$this->query($query, [$this->now, $user,'online']);
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}
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$query = 'update `tiki_live_support_operators` set `status`=?, `status_since`=? where `user`=?';
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$this->query($query, [$status, $this->now,$user]);
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}
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public function get_operator_status($user)
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{
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$status = $this->getOne('select `status` from `tiki_live_support_operators` where `user`=?', [$user]);
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if (! $status) {
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$status = 'offline';
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}
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return $status;
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}
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// Accepts a request, change status to op_accepted
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public function operator_accept($reqId, $user, $operator_id)
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{
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$query = 'update `tiki_live_support_requests` set `operator_id`=?,operator=?,status=?,timestamp=?,chat_started=? where `reqId`=?';
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$this->query($query, [$operator_id, $user, 'op_accepted', $this->now, $this->now, $reqId]);
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$query = 'update `tiki_live_support_operators` set `accepted_requests` = `accepted_requests` + 1 where `user`=?';
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$this->query($query, [$user]);
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}
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public function user_close_request($reqId)
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{
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if (! $reqId) {
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return;
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}
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$query = 'update `tiki_live_support_requests` set `status`=?,timestamp=?,chat_ended=? where `reqId`=?';
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$this->query($query, ['user closed', $this->now, $this->now, $reqId]);
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}
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public function operator_close_request($reqId)
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{
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if (! $reqId) {
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return;
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}
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$query = 'update `tiki_live_support_requests` set `status`=?,timestamp=?,chat_ended=? where `reqId`=?';
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$this->query($query, ['operator closed', $this->now, $this->now, $reqId]);
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}
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public function get_requests($status)
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{
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$this->purge_requests();
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$query = 'select * from `tiki_live_support_requests` where `status`=?';
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$result = $this->query($query, [$status]);
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$ret = [];
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while ($res = $result->fetchRow()) {
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$ret[] = $res;
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}
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return $ret;
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}
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//EVENT HANDLING
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public function get_new_events($reqId, $senderId, $last)
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{
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$query = 'select * from `tiki_live_support_events` where `senderId`=? and reqId=? and `eventId`>?';
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$result = $this->query($query, [$senderId, $reqId, $last]);
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$ret = '';
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$ret = '<?xml version="1.0" ?>';
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$ret .= '<events>';
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while ($res = $result->fetchRow()) {
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$ret .= '<event>' . '<data>' . $res['data'] . '</data></event>';
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}
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$ret .= '</events>';
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return $ret;
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}
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public function get_last_event($reqId, $senderId)
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{
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return $this->getOne(
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'select max(`seqId`) from `tiki_live_support_events` where `senderId`<>? and reqId=?',
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[$senderId, $reqId]
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);
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}
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public function get_support_event($reqId, $event, $senderId)
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{
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return $this->getOne(
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'select `data` from `tiki_live_support_events` where `senderId`<>? and `reqId`=? and `seqId`=?',
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[$senderId, $reqId, $event]
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);
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}
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public function put_message($reqId, $msg, $senderId)
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{
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$seq = $this->getOne('select max(`seqId`) from `tiki_live_support_events` where `reqId`=?', [$reqId]);
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if (! $seq) {
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$seq = 0;
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}
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$seq++;
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$query = 'insert into `tiki_live_support_events`(`seqId`, `reqId`, `type`, `senderId`, `data`, `timestamp`)' .
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' values(?,?,?,?,?,?)';
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$this->query($query, [$seq, $reqId, 'msg', $senderId, $msg, $this->now]);
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}
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public function operators_online()
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{
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return $this->getOne('select count(*) from `tiki_live_support_operators` where `status`=?', ['online']);
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}
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}
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$lslib = new Lslib();
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