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190 lines
5.6 KiB
190 lines
5.6 KiB
<?php
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// (c) Copyright by authors of the Tiki Wiki CMS Groupware Project
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//
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// All Rights Reserved. See copyright.txt for details and a complete list of authors.
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// Licensed under the GNU LESSER GENERAL PUBLIC LICENSE. See license.txt for details.
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// $Id$
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class LsAdminlib extends TikiLib
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{
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public function add_operator($user)
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{
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$this->getOne('delete from `tiki_live_support_operators` where `user`=?', [$user], false);
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$query = 'insert into `tiki_live_support_operators`' .
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' (`user`,`accepted_requests`,`status`,`longest_chat`,`shortest_chat`' .
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',`average_chat`,`last_chat`,`time_online`,`votes`,`points`,`status_since`)' .
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' values(?,?,?,?,?,?,?,?,?,?,?)';
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$this->query($query, [$user, 0, 'offline', 0, 0, 0, 0, 0, 0, 0, 0]);
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}
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public function remove_operator($user)
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{
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$query = 'delete from `tiki_live_support_operators` where `user`=?';
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$this->query($query, [$user]);
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}
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public function is_operator($user)
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{
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return $this->getOne('select count(*) from `tiki_live_support_operators` where `user`=?', [$user]);
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}
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public function get_operators($status)
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{
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$query = 'select * from `tiki_live_support_operators` where `status`=?';
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$result = $this->query($query, [$status]);
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$ret = [];
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while ($res = $result->fetchRow()) {
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$res['elapsed'] = $this->now - $res['status_since'];
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$ret[] = $res;
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}
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return $ret;
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}
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public function post_support_message($username, $user, $user_email, $title, $data, $priority, $module, $resolution, $assigned_to = '')
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{
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// very nice that (redflo)
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die('MISSING CODE');
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}
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public function list_support_messages($offset, $maxRecords, $sort_mode, $find, $where)
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{
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if ($find) {
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$findesc = '%' . $find . '%';
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$mid = " where (`data` like $findesc or `username` like $findesc)";
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$bindvars = [$findesc,$findesc];
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} else {
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$mid = '';
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$bindvars = [];
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}
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if ($where) {
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if ($mid) {
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$mid = ' and ' . $where;
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} else {
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$mid = ' where ' . $where;
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}
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}
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$query = "select * from `tiki_live_support_messages` $mid order by " . $this->convertSortMode($sort_mode);
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$query_cant = "select count(*) from `tiki_live_support_messages` $mid";
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$result = $this->query($query, $bindvars, $maxRecords, $offset);
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$cant = $this->getOne($query_cant, $bindvars);
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$ret = [];
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while ($res = $result->fetchRow()) {
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$ret[] = $res;
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}
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$retval = [];
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$retval['data'] = $ret;
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$retval['cant'] = $cant;
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return $retval;
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}
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public function get_modules()
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{
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$query = 'select * from `tiki_live_support_modules`';
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$result = $this->query($query, []);
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$ret = [];
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while ($res = $result->fetchRow()) {
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$ret[] = $res;
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}
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return $ret;
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}
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/* functions for transcripts */
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public function list_support_requests($offset, $maxRecords, $sort_mode, $find, $where)
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{
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if ($find) {
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$findesc = '%' . $find . '%';
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$mid = ' where (`reason` like ? or `user` like ? or `operator` like ?)';
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$bindvars = [$findesc,$findesc,$findesc];
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} else {
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$mid = '';
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$bindvars = [];
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}
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if ($where) {
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if ($mid) {
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$mid = ' and ' . $where;
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} else {
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$mid = ' where ' . $where;
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}
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}
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$query = 'select * from `tiki_live_support_requests` $mid order by ' . $this->convertSortMode($sort_mode);
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$query_cant = "select count(*) from `tiki_live_support_requests` $mid";
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$result = $this->query($query, $bindvars, $maxRecords, $offset);
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$cant = $this->getOne($query_cant, $bindvars);
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$ret = [];
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while ($res = $result->fetchRow()) {
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$res['msgs'] = $this->getOne('select count(*) from `tiki_live_support_events` where `reqId`=?', [$res['reqId']]);
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$ret[] = $res;
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}
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$retval = [];
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$retval['data'] = $ret;
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$retval['cant'] = $cant;
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return $retval;
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}
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public function get_all_tiki_users()
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{
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$query = 'select distinct(`tiki_user`) from `tiki_live_support_requests`';
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$result = $this->query($query, []);
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$ret = [];
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while ($res = $result->fetchRow()) {
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$ret[] = $res['tiki_user'];
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}
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return $ret;
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}
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public function get_all_operators()
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{
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$query = 'select distinct(`operator`) from `tiki_live_support_requests`';
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$result = $this->query($query, []);
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$ret = [];
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while ($res = $result->fetchRow()) {
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$ret[] = $res['operator'];
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}
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return $ret;
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}
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public function get_events($reqId)
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{
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$query = 'select tlr.`operator_id`, tlr.`user_id`, tle.`data`, tle.`timestamp`, tlr.`user`, tlr.`operator`, tlr.`tiki_user`, tle.`senderId`' .
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' from `tiki_live_support_events` tle, `tiki_live_support_requests` tlr' .
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' where tle.`reqId`=tlr.`reqId` and (`senderId`=tlr.`user_id` or tle.`senderId`=tlr.`operator_id`) and tlr.`reqId`=?';
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$result = $this->query($query, [$reqId]);
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$ret = [];
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while ($res = $result->fetchRow()) {
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$ret[] = $res;
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}
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return $ret;
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}
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}
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$lsadminlib = new LsAdminlib();
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