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143 lines
5.7 KiB
143 lines
5.7 KiB
{title help="Live Support"}{tr}Live support system{/tr}{/title}
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<div class="t_navbar mb-4">
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{button href='#' _onclick="javascript:window.open('tiki-live_support_console.php','','menubar=no,scrollbars=yes,resizable=yes,height=400,width=600');" class="btn btn-primary" _text="{tr}Open operator console{/tr}"}
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{button href='#' _onclick="javascript:window.open('tiki-live_support_client.php','','menubar=no,scrollbars=yes,resizable=yes,height=450,width=300');" class="btn btn-primary" _text="{tr}Open client window{/tr}"}
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{button href="?show_html" class="btn btn-primary" _text="{tr}Generate HTML{/tr}"}
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{button href="tiki-live_support_transcripts.php" class="btn btn-info" _type="link" _icon_name="file-text-o" _text="{tr}Transcripts{/tr}"}
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</div>
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{if $html}
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<b>Generated HTML code:</b><br>
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Copy-paste the following XHTML snippet in the pages where you want to provide live support.<br>
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<table>
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<tr>
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<td>
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<small>HTML code</small><br>
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<textarea rows="5" cols="60">{$html|escape}</textarea>
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</td>
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<td>
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<small>result</small><br>
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{$html}
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</td>
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</tr>
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</table>
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{/if}
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{if count($online_operators) > 0}
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<h2>{tr}Online operators{/tr}</h2>
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<div class="table-responsive">
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<table class="table">
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<tr>
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<th style="text-align:center;">
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{tr}Operator{/tr}
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</th>
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<th colspan='2'>
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{tr}Stats{/tr}
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</th>
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</tr>
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{cycle values='odd,even' print=false}
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{section name=ix loop=$online_operators}
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<tr>
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<td style="text-align:center;">
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{$online_operators[ix].user|avatarize}<br>
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<b>{$online_operators[ix].user|escape}</b>
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</td>
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<td>
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<table>
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<tr>
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<td>{tr}Accepted requests:{/tr}</td>
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<td>{$online_operators[ix].accepted_requests}</td>
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</tr>
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<tr>
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<td>{tr}{$online_operators[ix].status}{/tr} {tr}since:{/tr}</td>
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<td>{if $online_operators[ix].status_since ne "0"}{$online_operators[ix].status_since|tiki_short_datetime}{else}{tr}unknown{/tr}{/if}</td>
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</tr>
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<tr>
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<td><a class="link" href="tiki-live_support_transcripts.php?filter_operator={$online_operators[ix].user|escape}">{tr}transcripts{/tr}</a></td>
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</tr>
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</table>
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</td>
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<td style="text-align:right;">
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{if $tiki_p_live_support_admin eq 'y'}
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<a href='tiki-live_support_admin.php?removeuser={$online_operators[ix].user|escape}'><img src='img/icons/trash.gif' alt="{tr}Del{/tr}" title="{tr}Del{/tr}"></a>
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<a href='tiki-live_support_admin.php?offline={$online_operators[ix].user|escape}'><img src='img/icons/icon_unwatch.png' alt="{tr}offline{/tr}" title="{tr}offline{/tr}"></a>
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{else}
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{/if}
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</td>
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</tr>
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{/section}
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</table>
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</div>
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{/if}
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{if count($offline_operators) > 0}
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<h2>{tr}Offline operators{/tr}</h2>
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{cycle values='odd,even' print=false}
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<div class="table-responsive">
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<table class="table">
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<tr>
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<th style="text-align:center;">
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{tr}Operator{/tr}
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</th>
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<th colspan='2'>
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{tr}Stats{/tr}
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</th>
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</tr>
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{section name=ix loop=$offline_operators}
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<tr>
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<td style="text-align:center;">
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{$offline_operators[ix].user|avatarize}<br>
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<b>{$offline_operators[ix].user|escape}</b>
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</td>
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<td>
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<table >
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<tr>
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<td>{tr}Accepted requests:{/tr}</td>
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<td>{$offline_operators[ix].accepted_requests}</td>
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</tr>
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<tr>
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<td>{tr}{$offline_operators[ix].status}{/tr} {tr}since:{/tr}</td>
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<td>{if $offline_operators[ix].status_since ne "0"}{$offline_operators[ix].status_since|tiki_short_datetime}{else}{tr}unknown{/tr}{/if}</td>
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</tr>
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</table>
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</td>
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<td style="text-align:right;">
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{if $tiki_p_live_support_admin eq 'y'}
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<a href='tiki-live_support_admin.php?removeuser={$offline_operators[ix].user|escape}'><img src='img/icons/trash.gif' alt="{tr}Del{/tr}" title="{tr}Del{/tr}"></a>
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{else}
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{/if}
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</td>
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</tr>
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{/section}
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</table>
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</div>
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{/if}
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{if $tiki_p_live_support_admin eq 'y'}
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<h2>{tr}Add an operator to the system{/tr}</h2>
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<br>
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<form method="post" action="tiki-live_support_admin.php">
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<div class="mb-3 row">
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<label class="col-sm-3 col-form-label">{tr}User{/tr}</label>
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<div class="col-sm-7">
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<select name="user" class="form-control">
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{section name=ix loop=$users}
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<option value="{$users[ix].user|escape}">{$users[ix].user|escape}</option>
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{/section}
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</select>
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<div class="form-text">
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{tr}Operators must be tiki users{/tr}
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</div>
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</div>
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</div>
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<div class="mb-3 row">
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<label class="col-sm-3 col-form-label"></label>
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<div class="col-sm-7">
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<input type="submit" class="btn btn-primary btn-sm" name="adduser" value="{tr}Set as Operator{/tr}">
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</div>
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</div>
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</form>
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{/if}
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