{title}{tr}Support chat transcripts{/tr}{/title}

<a class="link" href="tiki-live_support_admin.php">{tr}Back to admin{/tr}</a>

<h2>{tr}Support requests{/tr}</h2>

<form method="get" action="tiki-live_support_transcripts.php">
    <input type="hidden" name="sort_mode" value="{$sort_mode|escape}">
    <table>
        <tr>
            <td>{tr}Find{/tr}</td>
            <td>{tr}Username{/tr}</td>
            <td>{tr}operator{/tr}</td>
            <td>&nbsp;</td>
        </tr>

        <tr>
            <td><input type="text" name="find" value="{$find|escape}"></td>
            <td>
                <select name="filter_user">
                    <option value="" {if $filter_user eq ''}selected="selected"{/if}>{tr}All{/tr}</option>
                    {section name=ix loop=$users}
                        <option value="{$users[ix]|escape}" {if $users[ix] eq $filter_user}selected="selected"{/if}>{$users[ix]|escape}</option>
                    {/section}
                </select>
            </td>
            <td>
                <select name="filter_operator">
                    <option value="" {if $filter_operator eq ''}selected="selected"{/if}>{tr}All{/tr}</option>
                    {section name=ix loop=$operators}
                        <option value="{$operators[ix]|escape}" {if $operators[ix] eq $filter_operator}selected="selected"{/if}>{$operators[ix]|escape}</option>
                    {/section}
                </select>
            </td>
            <td><input type="submit" class="btn btn-info btn-sm" value="{tr}Find{/tr}" name="filter"></td>
        </tr>
    </table>
</form>

<div class="table-responsive">
    <table class="table">
        <tr>
            <th><a href="tiki-live_support_transcripts.php?offset={$offset}&amp;sort_mode={if $sort_mode eq 'chat_started_desc'}chat_started_asc{else}chat_started_desc{/if}">{tr}started{/tr}</a></th>
            <th><a href="tiki-live_support_transcripts.php?offset={$offset}&amp;sort_mode={if $sort_mode eq 'tiki_user_desc'}tiki_user_asc{else}tiki_user_desc{/if}">{tr}Username{/tr}</a></th>
            <th><a href="tiki-live_support_transcripts.php?offset={$offset}&amp;sort_mode={if $sort_mode eq 'reason_desc'}reason_asc{else}reason_desc{/if}">{tr}reason{/tr}</a></th>
            <th><a href="tiki-live_support_transcripts.php?offset={$offset}&amp;sort_mode={if $sort_mode eq 'operator_desc'}operator_asc{else}operator_desc{/if}">{tr}operator{/tr}</a></th>
            <th>{tr}msgs{/tr}</th>
        </tr>

        {section name=ix loop=$items}
            <tr>
                <td>{$items[ix].chat_started|tiki_short_datetime}</td><!--date_format:"%d %b [%H:%M]"-->
                <td>{if $items[ix].tiki_user ne ""}{$items[ix].tiki_user}{else}{$items[ix].user|escape}{/if}</td>
                <td>{$items[ix].reason}</td>
                <td>{$items[ix].operator|escape}</td>
                <td style="text-align:right;"><a class="link" href="tiki-live_support_transcripts.php?offset={$offset}&amp;sort_mode={$sort_mode}&amp;find={$find}&amp;filter_user={$filter_user}&amp;filter_operator={$filter_operator}&amp;view={$items[ix].reqId}">{$items[ix].msgs}<a>&nbsp;</td>
            </tr>
        {sectionelse}
            {norecords _colspan=5}
        {/section}
    </table>
</div>

{pagination_links cant=$cant_pages step=$prefs.maxRecords offset=$offset}{/pagination_links}

{if $smarty.request.view}
    <h3>{tr}Transcript{/tr}</h3>
    <div class="table-responsive">
        <table class="table">
            {section name=ix loop=$events}
                <tr>
                    <td class="odd">
                        {$events[ix].timestamp|tiki_short_time}
                    </td>
                    <td class="odd">
                        {$events[ix].data}
                    </td>
                </tr>
            {/section}
        </table>
    </div>
{/if}