<?php

// (c) Copyright by authors of the Tiki Wiki CMS Groupware Project
//
// All Rights Reserved. See copyright.txt for details and a complete list of authors.
// Licensed under the GNU LESSER GENERAL PUBLIC LICENSE. See license.txt for details.
// $Id$

class LsAdminlib extends TikiLib
{

    public function add_operator($user)
    {
        $this->getOne('delete from `tiki_live_support_operators` where `user`=?', [$user], false);
        $query = 'insert into `tiki_live_support_operators`' .
                            ' (`user`,`accepted_requests`,`status`,`longest_chat`,`shortest_chat`' .
                            ',`average_chat`,`last_chat`,`time_online`,`votes`,`points`,`status_since`)' .
                            ' values(?,?,?,?,?,?,?,?,?,?,?)';

        $this->query($query, [$user, 0, 'offline', 0, 0, 0, 0, 0, 0, 0, 0]);
    }

    public function remove_operator($user)
    {
        $query = 'delete from `tiki_live_support_operators` where `user`=?';

        $this->query($query, [$user]);
    }

    public function is_operator($user)
    {
        return $this->getOne('select count(*) from `tiki_live_support_operators` where `user`=?', [$user]);
    }

    public function get_operators($status)
    {
        $query = 'select * from `tiki_live_support_operators` where `status`=?';

        $result = $this->query($query, [$status]);
        $ret = [];
        while ($res = $result->fetchRow()) {
            $res['elapsed'] = $this->now - $res['status_since'];

            $ret[] = $res;
        }

        return $ret;
    }

    public function post_support_message($username, $user, $user_email, $title, $data, $priority, $module, $resolution, $assigned_to = '')
    {
        // very nice that (redflo)
        die('MISSING CODE');
    }

    public function list_support_messages($offset, $maxRecords, $sort_mode, $find, $where)
    {
        if ($find) {
            $findesc = '%' . $find . '%';

            $mid = " where (`data` like $findesc or `username` like $findesc)";
            $bindvars = [$findesc,$findesc];
        } else {
            $mid = '';
            $bindvars = [];
        }

        if ($where) {
            if ($mid) {
                $mid = ' and ' . $where;
            } else {
                $mid = ' where ' . $where;
            }
        }

        $query = "select * from `tiki_live_support_messages` $mid order by " . $this->convertSortMode($sort_mode);
        $query_cant = "select count(*) from `tiki_live_support_messages` $mid";
        $result = $this->query($query, $bindvars, $maxRecords, $offset);
        $cant = $this->getOne($query_cant, $bindvars);
        $ret = [];

        while ($res = $result->fetchRow()) {
            $ret[] = $res;
        }

        $retval = [];
        $retval['data'] = $ret;
        $retval['cant'] = $cant;

        return $retval;
    }

    public function get_modules()
    {
        $query = 'select * from `tiki_live_support_modules`';

        $result = $this->query($query, []);
        $ret = [];

        while ($res = $result->fetchRow()) {
            $ret[] = $res;
        }

        return $ret;
    }

    /* functions for transcripts */
    public function list_support_requests($offset, $maxRecords, $sort_mode, $find, $where)
    {
        if ($find) {
            $findesc = '%' . $find . '%';

            $mid = ' where (`reason` like ? or `user` like ? or `operator` like ?)';
            $bindvars = [$findesc,$findesc,$findesc];
        } else {
            $mid = '';
            $bindvars = [];
        }

        if ($where) {
            if ($mid) {
                $mid = ' and ' . $where;
            } else {
                $mid = ' where ' . $where;
            }
        }

        $query = 'select * from `tiki_live_support_requests` $mid order by ' . $this->convertSortMode($sort_mode);
        $query_cant = "select count(*) from `tiki_live_support_requests` $mid";
        $result = $this->query($query, $bindvars, $maxRecords, $offset);
        $cant = $this->getOne($query_cant, $bindvars);
        $ret = [];

        while ($res = $result->fetchRow()) {
            $res['msgs'] = $this->getOne('select count(*) from `tiki_live_support_events` where `reqId`=?', [$res['reqId']]);

            $ret[] = $res;
        }

        $retval = [];
        $retval['data'] = $ret;
        $retval['cant'] = $cant;
        return $retval;
    }

    public function get_all_tiki_users()
    {
        $query = 'select distinct(`tiki_user`) from `tiki_live_support_requests`';

        $result = $this->query($query, []);
        $ret = [];

        while ($res = $result->fetchRow()) {
            $ret[] = $res['tiki_user'];
        }

        return $ret;
    }

    public function get_all_operators()
    {
        $query = 'select distinct(`operator`) from `tiki_live_support_requests`';

        $result = $this->query($query, []);
        $ret = [];

        while ($res = $result->fetchRow()) {
            $ret[] = $res['operator'];
        }

        return $ret;
    }

    public function get_events($reqId)
    {
        $query = 'select tlr.`operator_id`, tlr.`user_id`, tle.`data`, tle.`timestamp`, tlr.`user`, tlr.`operator`, tlr.`tiki_user`, tle.`senderId`' .
                        ' from `tiki_live_support_events` tle, `tiki_live_support_requests` tlr' .
                        ' where tle.`reqId`=tlr.`reqId` and (`senderId`=tlr.`user_id` or tle.`senderId`=tlr.`operator_id`) and tlr.`reqId`=?';

        $result = $this->query($query, [$reqId]);
        $ret = [];

        while ($res = $result->fetchRow()) {
            $ret[] = $res;
        }

        return $ret;
    }
}
$lsadminlib = new LsAdminlib();